FAQ

Welcome to the Frequently Asked Questions (FAQ) section of mavera beauty.
Here, you’ll find quick and helpful answers to common questions about shopping, orders, shipping, and returns — all designed to make your experience smooth, simple, and enjoyable.

GENERAL QUESTIONS

Q: What is mavera beauty?
A: mavera beauty is an online store offering a curated collection of premium beauty products and accessories.
Our goal is to bring you high-quality, affordable items that enhance your beauty routine and make you feel confident every day.

Q: How can I contact mavera beauty customer support?
A: You can reach our friendly customer support team anytime during business days via:
Email: support@maverabeauty.shop

We’re available 24/7 (Monday to Friday) to assist you with any questions or concerns.

ORDERING AND SHIPPING

Q: How do I place an order on mavera beauty?
A: It’s easy! Browse our products, add your favorite items to your cart, and proceed to checkout.
Follow the secure checkout process to complete your order.

Q: When will my order be shipped?
A:Handling time: 1–3 business days (Monday to Friday)
Transit time: 7–15 business days (Monday to Friday)
Order cut-off time: 4:00 PM EST (GMT-05:00)
Once your order ships, you’ll receive an email with a tracking number and delivery updates.

Q: What is the shipping cost?
A:Orders $10.00 and above: Flat shipping rate of $15.00
We believe in clear and transparent shipping costs, so there are no hidden fees at checkout.

Q: Can I track my order?
A: Yes! You can easily track your order through the “Track Your Order” page on our website.
Simply enter your order details to view real-time updates on your package.

Q: What payment methods do you accept?
A: We accept a variety of secure and trusted payment options, including:
Visa

Mastercard

American Express

Discover

JCB

Diners Club

Apple Pay

PayPal

All payments are processed securely in U.S. Dollars (USD).

RETURNS AND REFUNDS

Q: What is mavera beauty’s return policy?
A: We offer a hassle-free 30-day return policy.
If you’re not completely satisfied with your purchase, you can return it within 30 days of delivery, as long as it’s unused and in original packaging.
For full details, please visit our [Return & Refund Policy] page.

Q: How do I initiate a return or refund?
A: Simply contact our support team via email at support@maverabeauty.shop
Please include your order number and reason for return.
Our team will review your request and provide detailed return instructions.

Q: How long does it take to receive a refund?
A: Once your returned item is received and inspected, refunds are typically processed within 5–10 business days to your original payment method.
Processing times may vary depending on your bank or card provider.

OTHER QUESTIONS
Q: Do you offer exchanges?
A: We currently do not offer direct exchanges.
If you’d like a different item, simply return your current order and place a new one for the product you prefer.

Q: Do you ship internationally?
A: At this time, mavera beauty primarily serves customers within the United States.
International shipping options may be added in the future — stay tuned!

CONTACT INFORMATION
For any questions not listed above, please don’t hesitate to reach out:
Business Name: mavera beauty
Business Mail:support@maverabeauty.shop
Business Address:3467 Firestone Rd, North Charleston, South Carolina 29418, United State