Return & Refund Policy

Last updated: November 6, 2025

At mavera beauty, your satisfaction is our highest priority. We take great pride in offering quality beauty products and a smooth shopping experience. However, if you are not completely satisfied with your purchase, we’re here to help with our clear and simple Return & Refund Policy.
RETURN POLICY
Eligibility for Returns
We accept returns within 30 days from the date of delivery, provided the following conditions are met:
The item is unused, unopened, and in its original packaging
All tags, seals, and accessories are intact and included
The product is not marked as final sale, custom-made, or personalized
Please note:
For hygiene and safety reasons, opened beauty, skincare, or cosmetic products cannot be returned.
Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
Opened or used skincare, haircare, or makeup products
Items marked as Final Sale or Clearance
Gift cards and promotional giveaway items
Personalized or custom-made orders
Return Shipping & Costs
Customers are responsible for return shipping costs, unless the return is due to a damaged, defective, or incorrect item.
mavera beauty does not charge a restocking fee.
We recommend using a trackable shipping method for your return.
How to Start a Return
To initiate a return, please follow these steps:
Contact Us:
Send an email to support@maverabeauty.shop
with your order number, item details, and reason for return.
Get Authorization:
Once approved, you’ll receive a Return Authorization Number (RAN) and step-by-step instructions.
Ship the Item:
Carefully pack your item and ship it to the address provided.
Keep your tracking number for confirmation.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@maverabeauty.shop
Include:
Your order number
Clear photos of the damaged or incorrect item
A brief description of the issue
Once verified, we’ll offer one of the following solutions at no extra cost to you:
A replacement product
A full refund, including shipping costs
Or a store credit for future purchases
Return Processing Time
Once we receive and inspect your return, we’ll send you a confirmation email.
Returns are typically processed within 5–10 business days after receipt.
REFUND POLICY
Eligibility for Refunds
Refunds are available for items that meet our Return Policy conditions and have been received and approved by our team.
Refunds are issued to your original payment method within 10 business days after the return has been processed.
Refund Amount
Refunds include the cost of the product(s) only.
Original shipping charges are non-refundable, except when the return is due to our error (e.g., damaged or incorrect item).
Refund Timeline
Once approved, refunds typically take:
5–10 business days to process internally
Plus 3–5 business days for your bank or payment provider to post the funds
If more than 15 business days have passed and your refund hasn’t appeared, please contact us at support@maverabeauty.shop
Order Cancellations
You may cancel your order before it ships for a full refund.
Once the order has been dispatched, cancellations are no longer possible you’ll need to wait for delivery and then initiate a return.
Refund Delays
If you haven’t received your refund after 30 business days, please:
Recheck your bank or credit card account
Contact your payment provider for updates
Email us at support@maverabeauty.shop
our team will investigate and assist promptly
Policy Updates
mavera beauty reserves the right to modify or update this Return & Refund Policy at any time.
All updates will be posted on this page and take effect immediately upon publication.
Contact Information
Business Name: mavera beauty
Business Mail:support@maverabeauty.shop
Business Address:3467 Firestone Rd, North Charleston, South Carolina 29418, United States